Services

Introduction
 
Bibliographical Services
  • Bibliographical coverage: types of publications and geographical scope
  • Bibliographical records: cataloguing rules and content
  • Announcements of important new and forthcoming titles, subscription prices and special offers
  • Subject areas and special subject profiles
  • Specialized bibliographies
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    Electronic Services
  • Bibliographical data in electronic format
  • EDI services (offers, orders, reports, claims and invoices)
  • World Wide Web
  • On-line order status
  • Tables of contents (ToC service)
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    Orders
  • Methods of ordering
  • Monographic orders
  • Standing orders
  • Subscriptions to periodicals
  • Approval plans (blanket orders)
  • On-line and CD-ROM publications, audio-visual materials, microfiche and microfilm
  • Reports and claims
  • Management reports
  • Physical processing
    Out-of-print titles
    Shipping methods
    Invoicing
  • Monographic and standing orders
  • Periodicals
  • Physical processing
  • Electronic and ToC services
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    Returns
  • Titles supplied against monographic and standing orders
  • Titles supplied on approval plans (blanket orders)
  • Defective copies
  •  
    Payments
  • Methods of payment
  • Deposit accounts
  • Statements of account
  • Contacts